For my New Zealand readers who are Xtra customers, if you are having trouble retrieving your email this morning, try this -- it worked for me.

Basically all you have to do is change your email account logon name to include the full domain part of your email address.

For example, this is from the Xtra help pages on their site:


Change as per this:


(click on either image to see larger version)

Like I said, these images are from the Xtra help pages on their site and they apply specifically to Outlook XP/2003, but the principle remains the same. (Here is the page where you can select help for whichever email client you are using.) This also applies only to @xtra.co.nz addresses -- if you have a domain email address (e.g. info@yourdomain.co.nz ) please click here for Xtra's online guide to configuring your email settings, and best of luck.

Labels: miscellany